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Interesting Facts

Monday, September 06, 2004

Website Planning - Instant Messaging

Instant messaging (IM) is a text based tool that allows communication over the Internet using short messages in near synchronicity. It is more like a text based phone call than email. IM products provide functions to maintain buddy lists, notification when buddies are online, and ability to send URLs and photos.

Messages from both parties appear on the screen. The conversation box would look something like this.
IM is more interactive than email; less intrusive than a phone call. I will admit that I have carried on IM conversations with members of my family who are in other rooms in the house.

The following two studies describe trends in Instant Messaging. Both surveys show IM (Instant Messaging) is growing, used more often by the younger generation, and is moving into the workplace.

America Online | Press Releases
America Online Inc.'s Second Annual Instant Messaging Trends Survey Shows Instant Messaging Has Gone Mainstream.

Pew Internet & American Life Project: Instant Messaging
How Americans use instant messaging.
53 million adults trade instant messages and 24% of them swap IMs more frequently than email. IM also gains a following in U.S. workplaces.

IM might be a tool for communicating while building a website, but not a tool for the website.

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